Effective Date: May 24, 2025
At AllMart, we strive to ensure customer satisfaction with every order. This Refund Policy outlines when and how refunds may be issued for products and services purchased through our platform.
Refunds are only provided under valid circumstances such as:
Wrong item delivered
Damaged or expired goods
Order not delivered (without customer fault)
Service failure due to AllMart or vendor/driver issues
Refunds will not be issued for:
Customer providing incorrect delivery information
Change of mind after placing the order
Late delivery due to unavoidable reasons (e.g., traffic, weather)
Refunds are available if the item is defective, damaged, or not as described.
Must be reported within 48 hours of delivery.
Item must be unused and in its original packaging.
Perishable items (e.g., vegetables, cooked meals) are non-refundable unless spoiled, incorrect, or undelivered.
Issues must be reported within 2 hours of delivery.
Refunds not allowed for opened or used medication.
Only unopened, sealed items may be returned/refunded if incorrect.
Refunds only apply if the parcel was not delivered or was lost/damaged by our courier.
All parcels must comply with AllMart’s delivery policies and restrictions.
To request a refund:
Contact our support team via support@allmart.lk within the valid claim period.
Include your order ID, reason for the refund, and photos (if applicable).
Our team will investigate and respond within 3–5 business days.
Approved refunds will be credited back to your original payment method.
Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
AllMart reserves the right to reject refund claims that appear fraudulent or abusive.
For refund-related inquiries:
AllMart Support Team
📧 Email: support@allmart.lk
🌐 Website: www.allmart.lk
